Customer Service


All items part of our Closet Fresh Sale are final sale, no refunds or exchanges. 

Sales & discounts cannot be applied to recently placed or past orders nor can they be combined. Once purchased, an item cannot be discounted lower. This is to ensure the integrity of the order and the production process.



When an order is ready to be shipped, the customer will be notified by email including the tracking number. Orders are shipped with Canada Post. Shipping will take 2-3 business days for Quebec orders, 2-7 for the rest of Canadian orders, and 5-10 for US orders, and a maximum of 15 days for international orders. Cult Nine is not responsible for shipping and customs delays as it is in the hand of the carrier. 



Cult Nine offers 14 days for a return. Merchandise in its original unworn condition and packaging must be returned and received by our team within the 14 day window. To start a return or exchange please email

*All intimates and swimwear collections and sale items are final sale, no exchanges or returns.*

Cult Nine reserves the right to refuse damaged, altered or worn merchandise in which case a refund will not be granted.

All refunds will be made to the original form of payment excluding shipping costs (and duties if shipment is international). Please allow 3-7 business days for your bank institution to process the refund.

Customers are responsible for return shipping.

*In the event that a credit note is issued, it is valid for up to a year from the issue date and must be used in full in one single purchase.*

Cult Nine is not responsible for lost items or packages sent to the wrong address. Please provide correct info at checkout. 


Custom orders and designs are non-exchangeable or refundable. 


All Cult Nine collections are shipped from Montreal, Canada. Orders will be shipped with Canada Post and receive a tracking number which will be emailed to the email address associated to the order.

Orders to the USA & International may incur taxes and duties. The customer takes full responsibility to pay for taxes and duties (if any). All shipping & handling charges for the USA & International are calculated through Canada Post. Taxes and duties will not be refunded by Cult Nine in the event of a return.


Orders on our site are processed in Canadian Dollars (CAD). 


We do not sell, trade or transfer any personal information uploaded by customers.

Personal customer information is used to personalize the site and keep an internal data of orders and customers processed.

Cult Nine owns all images uploaded to and on all social media platforms including Facebook, Instagram, Pinterest, Snapchat, Twitter (unless otherwise stated). If you would like to use one of our original images, please contact